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| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
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"Randy and Steve are both extremely helpful as resources for my Ducati Monster. Even though I purchased elsewhere they treat me like a very dear customer. Randy went so far as to point out aspects of my bike that needed attention so I could do the work myself and save some money. He also gave me small items that he had laying around such as exhaust springs that I needed. Also, Dennis gave me a rear reflector that he was not using. It is a team like Randy, Steve, Dennis and Joey that will ensure my next new bike purchase will be from them. Together they are a class act and help make Ducati the premium brand that it is."
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| By: Tristan Austin,TX |
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"The staff here @ Ducati are extremely helpful and the bikes are awesome. They will bend over backward to make sure you are satisfied. Purchase with confidence. "
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| By: STEVE Killeen,TX |
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"I'm extremely happy with my purchase of a 2009 monster from MotoAustin. From the time I pulled into the dealership, to the test drive to working out a deal out on paper, these guys take customer service seriously. Joey and Warren made the purchase effortless and the entire staff there was the friendliest and most helpful I've encountered while looking to buy a bike. Frankly, it kind of reminded me of buying my first Lexus; they obviously take pride in their product and any walk-up is treated with seriuosness and dignity. I would highly recommend MotoAustin not only to the seasoned enthusiast, but especially newer riders or those who want to know "what's all the noise" over the italian bikes."
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| By: Jason austin,TX |
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"I purchased my Aprilia Scarabeo scooter from Ducati, working with Warren and Dennis. I had already been to the other stores, and was thinking a Ducati dealership would be out of my league, and they might not take a scooter purchase seriously. I have been a car driver for 38 years, so this was all new to me, but I'm fed up with the wastefulness of 4 wheels. Nobody at Ducati made me feel like a dumb noobie ;-) ... Dennis gave me very helpful tips on safety, personal stories I try to keep in mind when riding. Warren cut a deal with me that had no pressure, and he even delivered the bike on his own time, as I had to wait to ride it, for my safety course completion, license, etc. I feel I purchased the right machine, for the right price, and I can go back anytime for help. I also arranged my insurance coverage with a contact Dennis gave me, saving over 200/yr from our regular car insurance company.
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Steve, thank you very much for the positive feedback. All of us here appreciate your business, and your reasons for purchasing a bike from us. Sincerely, "The Ducati Austin Team""
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| By: Steve Austin,TX |
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""Ducati Austin, you are Awesome!" A million thanks to Warren and Joey for all the attention, assistance and service you gave me. All of our contact was via telephone, and you made me feel like i was dealing with you in person. Everything was great, from wheeling and dealing numbers to shipping my motorcycle all the way to El Paso, TX. I felt like a kid with a new toy the day I recieved my Nickey Hayden. Thank you again for all the help, I would recomend you to everyone i know!!!!!!"
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| By: Fabian El Paso ,TX |
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"The folks at Ducati Austin are top notch! They really go the extra mile to make sure you are getting the bike (and the deal) you'll be happy with for years. I'd recommend them to anyone, and I know where I'm going to get my bike serviced. Thanks guys....
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Joel, thank you for the kind words. All of us here at Ducati Austin - Randy, Phil, the two Steves, Josh, Joey, Dennis, Peter, and myself, will always try to make our customers feel special. Thanks, Warren Egger"
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| By: Joel Leander,TX |
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"Warren & Joey are the best. Very helpful and informative through the entire process. They helped me with the financing and suggested an insurance company for me. I rode a few bikes but, there is only one that I HAD to have.......Ducati. MotoAustin made it happen. I bought the Monster 696 and it is perfect for me. Not many other shops will welcome you to take a bike out much less have such a good selection to choose from. I have visited other motorcycle dealerships and several did not even have anyone talk to me. I would highly recommend these guys to anyone. "
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| By: Chris New Braunfels,TX |
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"Have not had the plaesure of buying a bike from Ducati Austin. However ,everytime I stop in the staff treat me like their #1 customer. The salespeople are friendly, knowledgable and courteous. Ducati Austin will be the dealership where I go to buy my bike."
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| By: MIKE JARRELL,TX |
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"Overall great experience with this dealership. They were able to work with me while I was on deployment and had my Aprilia waiting for me to pick up when I returned. Service department was great also, I dropped of my bike clean and got it back running awesome and with no fingerprints or grease smudges on it. I will definitely be buying another Aprilia there in the future."
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| By: Anonymous Smithville,TX |
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"I just wanted to say thanks to Warren and everyone that works there at Moto Austin. This is my first Ducati and I was a litle apprehensive going into the dealership. I thought everyone would be a little stuffy being a "Ducati" dealership. I couldn't have been more wrong. This is the most down to earth dealership that I have ever been in. I'm glad that I decided to go with the Hypermotard, but I'm even more glad that I chose to buy it from Ducati Austin. I'm looking forward to doing buisness with you in the future. Thanks again."
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| By: Patrick Killeen,TX |
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"I'm glad I bought my Aprilia Shiver 750 at Ducati Austin. I hope this dealership grows to match their love for great motorcycles. The staff is fun to hang out with for a ride, or to gawk at other bikes at Twin Peaks. Thanks!"
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| By: Clay Austin,TX |
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"Due to being in hurry and just couldn't wait(I will next time) I purchased my Monster Tricolore in Dallas,but took it to the guys at Ducati Austin for the 1st service. Everyone was great and I was thoroughly satisfied with the service. "
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| By: Anonymous Ciudad del Carmen, Mexico,XX |
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"Comments/Questions: Part One So this morning, I'm sitting at work and the phone rings. Somebody is telling my coworker xxxxxx that there is a yellow motorcycle tipped over in the parking lot. He tells me, and starts running out the door. Every body in the lab follows him, like it is a bomb evacuation or something. I walk out, and there is this crowd of techs and engineers circled around my poor xxxx, which has, indeed, tipped over. They are talking about calling a tow truck, or getting some lumber. I reach down with one hand and pick it up. They look dissapointed. One of the ones who rides says, "Oh, your tire is flat!" Indeed, it had gotten low. Some gas had spilled but no other damage of note. Part Two xxxx offers to drive behind me to the local xxxx dealer, one freeway exit away. I walk into the lab and call the dealer. "Hey, I've got a flat tire, and I rode my bike to work, and I have no way to get home until I get this flat fixed. Can you get me in today?" "Oh, we're pretty busy. Why don't you just drop it off and we'll get you in as soon as we can." .... "Well, just bring the bike over, and we'll get to it in a couple of days." CLICK. Part 3 "Hello, Ducati dealer?" "Yes, this is Paul. Can I help you?" "Yeah, I'm stuck. I've got a xxxx with a flat tire. The xxxx dealer can't help me for weeks, and I can't get home unless I get the flat fixed. Can you get to it?" "Sure, bring it over, and we'll get it out this afternoon. Is that good enough?" "Paul, I love you, and I want to have your baby. I'll be right there". "Oh, that's not necessary, just bring the bike over. You might have to run down and pick up a tube." Part 4 I walk back into the lab after dropping the bike off. The phone rings. "Hi, this is Paul, from Austin Ducati. Your bike is done." Guess what kind of bike I'm going to buy next?
Thank you John, we really appreciate the kind words and hope you'll indeed come by someday and test out one of our bikes. Warren, Jake, Paul, Jenn, Randy, Alex, Erin (the team)
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| By: John Austin,TX |
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"I am a big fan of Ducati Austin; they have always treated me in a professional, fair and friendly manner. My experience purchasing my 1098 was the best ever after four Ducs. Warren and the rest of the sales and service team are passionate about Ducati and know the bikes inside and out; it is refreshing to be treated like a friend and not "talked down to" like many a poser in other shops. I recommend them heartily and without reservation.
Phil A.
! Thank you Phil, it's always been a pleasure working with you, and we all appreciate your kind comments.
Sincerely,
Warren Egger & the DA Team, Alex, Randy, Jenn, Paul, Jacob, Mark, and Vito. "
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| By: Phil Austin,TX |
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"I am very pleased, throughout the sales process and how friendly and very helpful the staff was towards the purchase of my motorcycle, I will most defiantly recommend everyone who is thinking in purchasing a motorcycle to first stop at this Ducati dealer.Thank you for everything!"
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| By: Fernando Austin,TX |
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"I am very impressed with the Ducati folks at the store! No pressure, very casual and very informative. Half the time when I was talking to someone, I wasn't quite sure if I was speaking to a salesman or not. Meaning to say there was never a sales pitch. Just information.
Kat... Austin TX
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| By: Anonymous Austin,TX |
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"I've owned 4 bikes before my new Ducati 848 and I can say the experience at this dealership was top notch! Knowledgeable staff and friendly service. All they need now is a Starbuck's. I wish there was rentable space next to the shop....I would move in! :)"
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| By: Stephen Cibolo,TX |
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"Tim in parts was a great help! I had quite a few questions for him by phone for my '02 Ducati 748. He was very helpful and knowledgeable. Very impressed. I will definitely do business with him again. Thanks!"
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| By: Tony ,XX |
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